Individuals frequently have little control over how their personal data are used.

 

Empowerment for individuals navigating the information ecosystem demands that people have control over their online experience, can make informed decisions as to the media that they choose to consume and can express themselves freely. Public empowerment requires consistent access to diverse and reliable sources of information. 

Digital spaces have in many ways served as catalysts for inclusive participation in public life, connecting people across geographical boundaries with shared aspirations for progress. When harnessed for good, these spaces can help empower individuals and give agency to those who are often excluded and marginalized. At the same. time, digital technologies can hinder genuine empowerment. Individuals frequently have little control over how their personal data are used, or over algorithmic content personalized by large technologycompanies, and face obstacles from information providers to understanding and accessing the criteria and mechanisms used by them in prioritizing and promoting specific types of content. 

Technology companies should empower users to provide input and feedback on all aspects of Trust and Safety, Privacy policy and Data use, recognizing User privacy rights. They should enhance User control and choice, including interoperability with a range of services from different providers.

Media, information and digital literacy training initiatives should focus attention on empowering all, in particular focusing on the specific challenges faced by women, older persons, children, youth, persons with disabilities and groups in situations of vulnerability and marginalization. While Internet connectivity is growing, a third of the world remains offline. Even for those online, inadequate access can hinder their ability to fully harness the Internet’s resources, which leaves them vulnerable to risks in information spaces. As barriers to connectivity rapidly fall, initiatives need to be put in place toempower new Internet users and equip those lacking access with the digital literacy skills necessary for safe and productive online experiences.